Your DNSimple Account

Table of Contents

• Getting started
• Understanding your account
• Billing and subscriptions
• Account setup and profile
• Team and access
• Identity providers and SSO
• Security
• Reference
• Troubleshooting
• Related articles
• Have more questions?

Your DNSimple account holds your subscription, domains, billing, and team settings. You sign in as a user with your user email. On eligible plans, other people join as members. This page is the starting point for Account documentation.

For a guided first login, see First Steps With Your DNSimple Account. For how users, accounts, and members fit together, see Users, Accounts, and Members at DNSimple.

Getting started

• First Steps With Your DNSimple Account - A short walkthrough of the dashboard and first actions after you create an account.
• Account Creation - Sign up for DNSimple or add another account under your user.
• Account Activation - Choose a plan and activate your subscription.
• DNSimple Plans - Compare Solo, Teams, and Enterprise plans.

Understanding your account

• Users, Accounts, and Members at DNSimple - How users, accounts, and members relate, and user email vs notification email.
• What is SSO at DNSimple - How single sign-on works with identity providers.
• What is Domain Access Control? - Full Access, Limited Access, Domain Manager, and Zone Operator.
• Account Security - Passwords, MFA, and practices that protect your account.
• Activity Tracking - Review account activity in the audit log.

Billing and subscriptions

• Understanding Your Account Balance and Billing Details - How your balance and upcoming charges are calculated.
• Understanding Your DNSimple Invoice - How to read invoice line items and charges.
• Subscription Renewals - Monthly renewal charges and what happens when payment fails.
• What Happens if I Stop Paying for My DNSimple Subscription? - Outcomes when renewal collection fails and the subscription is canceled.
• Discount Codes - How promotional codes apply.
• Payment Methods - How DNSimple accepts payment.
• Billing Settings - Customize invoice details and billing email.
• Changing Payment Details - Update the card on file.
• Changing Subscription Plan - Upgrade or downgrade your plan.
• Digital Wallet Replenishment - Add funds to your digital wallet for future purchases.
• Account Invoice History - View invoices and retry failed payments.

Account setup and profile

• Changing Email - Change your user email or account notification email.
• Changing Account Information - Update account name, country, and related settings.
• Multiple Accounts Per User - Create and switch between accounts under one user.
• Transfer Account Ownership - Hand an account to another person.
• Deleting Yourself as a User - Permanently delete your DNSimple user.
• Unsubscribe From Your DNSimple Plan - Cancel the recurring subscription without deleting your data.
• Reactivate Your Subscription - Start a new subscription and restore service.

Team and access

• First Steps Guide to Setting Up Your Team - Checklist for onboarding a team on DNSimple.
• Managing Seats - Add or remove seats for members.
• Managing Multiple Members on One Account - Invite and remove members.
• Domain Access Control - Configure per-member and per-domain access.
• Creating Accounts for Clients - Separate accounts for agency and freelancer clients.
• Multi-Account Management for Enterprise Clients - Manage multiple accounts under one Enterprise contract.

Identity providers and SSO

• What is SSO at DNSimple - SSO concepts and supported providers.
• Google as an Identity Provider - Sign up and sign in with Google, or link a Google Workspace.
• Okta as an Identity Provider - Configure Okta SSO for your account.
• Entra as an Identity Provider - Configure Microsoft Entra SSO for your account.

Security

• Multi-Factor Authentication - Enable MFA with an authenticator app or security key.
• Enforce Account-Wide Multi-Factor Authentication - Require MFA for every member on the account.
• Forgot Password - Reset your password with your user email.

Reference

• Account Glossary - Definitions for account terms, from users and members to seats, roles, and deactivation.
• Account Roles and Permissions - What each account and domain role can do.
• Account Notification Emails - The automated emails DNSimple sends and which address receives each.
• Supported Payment Methods - The payment methods DNSimple accepts for subscriptions, purchases, and wallet funding.

Troubleshooting

• Troubleshoot Billing and Payment Failures - Fix a failed invoice or renewal, update your card, and restore service.
• Deactivated Account - Why an account may be deactivated and how to restore access.
• Subscription Renewals - What happens when a renewal payment fails and how retries work.
• Account Invoice History - Retry a failed or dunned invoice payment.

Related articles

• Domain Contacts at DNSimple - Contacts belong to the account, and adding one grants no account access.
• Domains and Transfers at DNSimple - The domains your subscription and account balance pay for.
• SSL/TLS Certificates - Some certificate options depend on the plan the account is on.

Have more questions?

If you have questions about your DNSimple account, contact support, and we will be happy to help.