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Transfer Account Ownership

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Transfer account ownership when a different person should own and manage the account going forward. This is not the same as adding a member or changing a notification email.

Before you start

Account ownership is tied to the user email on the account owner. You transfer the account by changing that user email to the new owner’s address.

Warning

Changing the user email hands over the whole user, not one account. The new owner gets every account that user belongs to. If the user belongs to other accounts you want to keep, contact support before you start.

The new owner must not already have a DNSimple user with that email address. Each email address can belong to only one DNSimple user, so DNSimple rejects the change with the error “Email has already been taken.”

If the new owner already has a DNSimple user at the address you want to use, they have a few options:

  • Use a different email address for the account, one that is not already tied to a DNSimple user.
  • Change the user email on their existing DNSimple user to a different address. This frees the original address for the transfer.
  • Delete their existing user if they no longer need it. Deleting a user permanently deletes every account where they are the only user, with its domains and records, so only do this if there is nothing in those accounts they want to keep.

Warning

Transferring ownership gives the new owner full control of the account, including domains, billing, and settings. Make sure you trust the recipient and have exported any information you need to keep. If they need to update the card on file, follow the steps in Changing Payment Details.

Transfer ownership

To transfer account ownership to another person
  1. Change the user email on the account owner to the new owner’s email address.
  2. Ask the new owner to request a password reset if they need to set or update their password.
  3. Confirm the new owner can log in and access the account from the account switcher.

If you run into issues during the transfer, contact support, and we will help you complete the handoff.

Have more questions?

If you have questions about transferring account ownership, contact support, and we will be happy to help.