Account Invoice History
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Members with Full Access can view an account’s invoice history and manually retry failed invoices.
Viewing account invoice history
To view an account’s invoice history
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Click the account switcher at the top-right corner of the screen, then click the gear icon ⚙️ next to the account name to open account settings.
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Select the tab. In the card, click . To get only your last invoice, click next to it.
Invoice filtering
Note
Only available for Enterprise clients.
Invoice filters provide quick, reliable access to invoices for auditing, reconciliation, and compliance. They simplify locating specific invoices by ID or content, helping teams save time and streamline financial workflows.
Payment states
Each invoice has one of these states:
finalized
A finalized invoice is ready for payment, but no collection attempts have been made. We usually process invoices immediately, so they rarely linger in this state as they typically move on to either collected or failed within minutes.
collected
An invoice in the collected state indicates it has been paid.
failed
When you make a purchase, like a domain registration or an SSL certificate, and we are unable to collect the payment, we email the account’s billing recipients. The invoice will be marked as failed. For the billing emails DNSimple sends when a payment fails, see Account Notification Emails.
While the invoice is in this state, you will not be able to make other purchases. You can retry the payment yourself. Starting one day after the payment failed, DNSimple also retries it automatically every 4 hours.
dunned
Depending on your plan, your subscription will renew every month or every year. When that happens, we attempt to collect the payment. If it fails, the invoice will be marked as dunned. For details on how subscription renewals work and what is included in renewal charges, see Subscription Renewals.
DNSimple retries a dunned invoice automatically for 21 days. Each failure email gives the date of the next attempt. You can manually retry the payment any time.
Warning
If we are unable to collect the payment after 21 days, your account is deactivated. Domains that use DNSimple name servers stop resolving immediately.
refunded
The payment for this invoice was collected and then returned. When this happens, we mark the corresponding invoice as refunded.
Retrying failed payments
While our system occasionally retries failed invoices automatically, you may want to manually retry your own invoices. If a payment keeps failing, confirm the payment method on file is current.
To retry a failed invoice
- Access your account’s invoice history.
- Locate failed invoices in your history. They show a warning icon next to their state.
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Click the … menu at the end of the invoice row, then select Retry.
Have more questions?
If you have questions about your account invoice history, contact support, and we will be happy to help.